[Forge]

Commando Nukem, on 17 November 2018 - 08:23 AM, said:

Shoulda brought popcorn, I didn't realize there was gonna be a show!

No. Not really.

Tx, or another voidpoint member, will come on here, tell me and/or Hank to calm the fuck down, they've handled everything (again).
Fred might even show up, pretend to accept responsibility, assure the faithful that everything will get better, then disappear.

It's a pattern.

[OpenMaw]

They say fire is the time in which we burn.

[Forge]

[Hank]

Commando Nukem, on 17 November 2018 - 08:23 AM, said:

Hey, Hank if you don't want your big box anymore, i'll take it!

Hurry. I just cancelled my order. So contact them and ask for Henry's box.

As for my temper, I apologize, as Forge wrote, racism is not called for. Hell, I'm from Europe.

[Mark]

Hank, on 17 November 2018 - 10:00 AM, said:

Hell, I'm from Europe.

I'm sorry.

[TerminX]

It's not really called for to join the 3DR Discord and call everyone faggots, either...

[Hank]

TerminX, on 17 November 2018 - 11:59 AM, said:

It's not really called for to join the 3DR Discord and call everyone faggots, either...

True, I do apologize for that one as well.

[Forge]

Mark, on 17 November 2018 - 11:46 AM, said:

I'm sorry.

That's my line

[cosmonautcowboy]

Hank, on 17 November 2018 - 10:00 AM, said:

Hurry. I just cancelled my order. So contact them and ask for Henry's box.

How did you do that? I want to cancel mine, but it's not showing in my "orders" on the 3DR website.

Edit: Well, I replied to the order confirmation email, we'll see if that does it...

[Hank]

cosmonautcowboy, on 17 November 2018 - 02:43 PM, said:

Edit: Well, I replied to the order confirmation email, we'll see if that does it...

Same. I forwarded an email to them, with the order details, requesting to cancel that order, and archived that email.
The founders box is a hot ticket, lot's of people want it. I'm certain, once they get their act in gear, it will get sold.

[cosmonautcowboy]

Hank, on 17 November 2018 - 03:22 PM, said:

Same. I forwarded an email to them, with the order details, requesting to cancel that order, and archived that email.
The founders box is a hot ticket, lot's of people want it. I'm certain, once they get their act in gear, it will get sold.

Cool, hopefully they're able to cancel mine with no issue. The founders box is a nice piece of merchandise, no doubt. I'm sure they won't have trouble selling any cancellations.

Personal opinion here- reading Fred's reply to you on the 3DR forum pretty much killed the last interest I have in supporting the clown show that is 3D Realms. Were you out of line? I dunno, maybe. That's not for me to say. But 3DR can't have atrocious customer service and then get indignant when said customers get angry. I don't just mean this instance in particular, I mean their complete inability to communicate with customers and potential customers. Along with the absolute mismanagement that was evident with Bombshell.

I've got nothing but respect for the VoidPoint team, and I'm happy to have bought Ion Maiden. I just wish 3DR was in better hands, and I could support VoidPoint without supporting 3DR.

[TerminX]

cosmonautcowboy, on 17 November 2018 - 03:52 PM, said:

Cool, hopefully they're able to cancel mine with no issue. The founders box is a nice piece of merchandise, no doubt. I'm sure they won't have trouble selling any cancellations.

Personal opinion here- reading Fred's reply to you on the 3DR forum pretty much killed the last interest I have in supporting the clown show that is 3D Realms. Were you out of line? I dunno, maybe. That's not for me to say. But 3DR can't have atrocious customer service and then get indignant when said customers get angry. I don't just mean this instance in particular, I mean their complete inability to communicate with customers and potential customers. Along with the absolute mismanagement that was evident with Bombshell.

I've got nothing but respect for the VoidPoint team, and I'm happy to have bought Ion Maiden. I just wish 3DR was in better hands, and I could support VoidPoint without supporting 3DR.

Eh... he flipped out and called everyone Euro-trash faggots because he didn't get a customer support reply fast enough. It's no way to act, whether 3DR has poor customer service at the moment or not. If you want to cancel your preorder over someone getting kicked out for acting like a huge dildo, be my guest, but it sounds a little ridiculous to me.

[Forge]

TerminX, on 17 November 2018 - 04:20 PM, said:

Eh... he flipped out and called everyone Euro-trash faggots because he didn't get a customer support reply fast enough. It's no way to act,

Not fast enough
makes it sound like Hank only waited a couple hours before acting like dumb ass.

No excuse to make the posts he did.
I've had issues with companies and money grabbing disabled veteran organizations. The letters were strongly worded, but still 'professional'.

TerminX, on 17 November 2018 - 04:20 PM, said:

whether 3DR has poor customer service at the moment or not. If you want to cancel your preorder over someone getting kicked out for acting like a huge dildo, be my guest, but it sounds a little ridiculous to me.

Or they could be cancelling their order because of the obvious, flagrant, and repeatedly negligent customer support.
Maybe it's 'just a game' and not a car, but some people take customer service serious. It reflects the quality and reliability of the product and the company.

[OpenMaw]

Being in a checkstand between 5 and 9 hours a day I can attest to that. Customer service, very important.

Though unlike in this kind of situation I basically have to take the shit that comes my way.

I know a lot of people don't see it that way, but that is the way it is. Your best weapon is "i'm sorry" and failing that, silence. Move on to the next one. If you've tried everything and you can't succeed, you just can't please this one, the next one is your chance to try again.

[cosmonautcowboy]

TerminX, on 17 November 2018 - 04:20 PM, said:

Eh... he flipped out and called everyone Euro-trash faggots because he didn't get a customer support reply fast enough. It's no way to act, whether 3DR has poor customer service at the moment or not. If you want to cancel your preorder over someone getting kicked out for acting like a huge dildo, be my guest, but it sounds a little ridiculous to me.

Hi, TerminiX. This is more the final straw for me, I'm not cancelling because of it specifically. My enthusiasm for Bombshell (believe it or not I think the game has great potential, and I love the character) has kept me around, but I've been in awe of the incompetence at 3DR for several years now. Personally, I don't like how Mike and Fred do business, and I don't want to support them any more than I have to.

Anyhow, all that aside, I've already bought Ion Maiden on Steam. If there's another way of buying it that puts more money in your pocket, I'd be happy to consider buying it a second time when it launches. But as far as other merchandise, unfortunately I think I'm out. Too bad, cause some of those t shirts are pretty cool...

[TerminX]

They still have a way to go but working with them is already night and day versus what it was like a couple years ago. Either way, thanks for supporting our game.

[Renegado]

I had a similar issue as Hank with my delivery address and my ticket in 3DR's customer support helpdesk system is now 116 days old without having received any response yet. I've tried emailing them too but if I don't get a response before the end of the year I'll be forced to cancel my order of the founders edition as well.

[NightFright]

Hmmm... I have no problems with anything or anyone right now. Just waiting patiently for the game to be finished. Is that weird?

[Aristotle Gumball]

A lot of people are talking about Ion Maiden IMO. I'm seeing it mentioned by a bunch of different streamers and 3DR posts about it often in the FB group that a lot of people are following. I mean, I guess they're not so shitty at advertising and the name power alone still increases the odds that more will play it than some other retro shooter coming out. Shame about the customer support, though.

I just think at this point, it's a good "business move" to stick with them. There's no reason to be cynical about that.

[TerminX]

Renegado, on 18 November 2018 - 01:24 PM, said:

I had a similar issue as Hank with my delivery address and my ticket in 3DR's customer support helpdesk system is now 116 days old without having received any response yet. I've tried emailing them too but if I don't get a response before the end of the year I'll be forced to cancel my order of the founders edition as well.

Well, that's fucking stupid. We're on it!

[Jimmy]

necroslut, on 15 November 2018 - 09:06 AM, said:

Eh, ejectring brass into the face of the shooter is an "old-school FPS" staple. If it went any other direction you wouldn't see it in as much detail.

Depends on the game. Doesn't happen in plenty of "old school FPS" games like Doom. I'm well aware of the staple, I've been playing FPS games for ~20 years. I've also been shooting guns for ~15 years. I was merely sympathizing with Forge who people were taking way too seriously in this thread.

[Master O]

Out of curiosity, if you guys at Voidpoint had to give a percentage, how far of the way through development of Ion Maiden are you?

[Jimmy]

As for Hank, I'm going to have to bring forth the Louis CK/Chris Rock defense. I'm sorry, you can disagree with his choice of words all you want, but they were acting exactly like what he said they were acting like. It's inexcusable business practice. I get it though, what's good for the goose is good for the gander.

[Forge]

Jimmy 4k, on 18 November 2018 - 02:23 PM, said:

Forge
who people were taking way too seriously in this thread.

you're the only one who gets me,

[Jimmy]

It's because you're fucking cute.

[Mark]

Stalkers know their victims well.

[necroslut]

Jimmy 4k, on 18 November 2018 - 02:23 PM, said:

Depends on the game. Doesn't happen in plenty of "old school FPS" games like Doom. I'm well aware of the staple, I've been playing FPS games for ~20 years. I've also been shooting guns for ~15 years. I was merely sympathizing with Forge who people were taking way too seriously in this thread.

Obviously. But plenty of games went out of their way, flipping around weapons and so on, to eject brass in the way where it would be the most visible. Because cool > realism.
Doom is a bit of a edge case since it doesn't have any ejecting brass at all and it also has centered weapons which makes which side the ejection port is on quite irrelevant.

[Jimmy]

Okay and your point?

[Forge]

necroslut, on 18 November 2018 - 03:49 PM, said:

Because cool > realism.

What's that supposed to mean?
Left-handed weapons exist. There's nothing "unrealistic" about them.

Being a southpaw, or mocking their guns, isn't a trope, you racist.

[OpenMaw]

Jimmy 4k, on 18 November 2018 - 03:53 PM, said:

Okay and your point?