MetHy, on 17 November 2018 - 07:43 AM, said:
To be fair, 3D Realms acknowledged this and a couple of days ago announced there is a new employee taking care of customer support.
Okay.
Fred acknowledged a month ago that the 3dr site forums and communication channels were being ignored & that it needed to be 'improved upon'.
(longer if you go back to the issue with not telling their customer base that one of their employees was sick & couldn't post updates).
It's not a "new" problem.
They basically sat on their thumb until it became a problem.
Seems fair.
Running a company that is set up to take a customer's money, but has no customer service is NOT a good business model. Unless you're a drug dealer.
Keep slapping lipstick on that pig if it makes you comfortable.
I find it a little pathetic that Voidpoint has to keep picking up their slack while simultaneously maintaining a good working relation with them, and then keeping their fanbase appeased with, "we talked to them", "it's been taken care of", "we did it for you", etc., etc..