Hank, on Feb 13 2011, 10:27 AM, said:
Yes, that's the thing to do and I've done it several times in the past in this context (I have direct contacts there). However, you can't just report it like that. You have to make sure you understand exactly what's going wrong first and provide a simplistic test case that shows the issue happening just by toggling a few bits of functionality. Just dumping an application (which implies having to set it up, understanding how to reproduce the problem and investigating it inside of a flurry of other stuff that's happening at the same time) on a team that's strapped for manpower and resources will usually net you a fair amount of nothingness. This level of support can usually only be afforded by customers with paid contracts or issues receiving wide end-user exposure. To be able to submit a helpful bug report, I need to understand the issue enough to have it worked around on my end first.