MusicallyInspired, on 25 February 2019 - 03:35 PM, said:
An Epic store (or any good competitor) will encourage Steam's improvement, though. Either that or its demise. I'd like Epic to improve and succeed so Steam can improve and succeed again if nothing else.
What you don't seem to realize is that Epic isn't competing for Steam's users, it's competing for the developers producing games for the platform. They are primarily doing so by lowering the cut Epic gets for each game purchased, down to a point where Valve can't keep up (thanks Fortnite), and by offering bonuses for exclusivity deals, among other things. Of course the idea is that once enough developers switch over to the Epic Store, the userbase would eventually follow; not out of choice, but out of pure necessity.
Edit: Note that these are actually abstract cases of Dumping and Exclusive Dealing, i.e. anti-competitive practices that actually reduce competition in the market (
https://en.wikipedia...itive_practices). In this case, rather than Epic directly selling the product at a lower price to the customer, they are essentially "selling" a spot on their platform for a lower fee than Valve could manage. The developers are their primary customers in this sense, whereas the people who purchase the game are secondary. Furthermore, rather than tying retailers to exclusivity deals, they are contractually obligating the developers to sell only on their store in order to receive benefits, such as free Unreal engine licensing. The power balance is flipped -- rather than the supplier having power over the retailer, it's the other way around.
As a result, Epic has little incentive to improve the user experience, and Valve cannot compete by improving the user experience. In fact, in many cases doing so actively goes against the interests of publishers and developers. A malicious publisher, for instance, could see Steam's review system as a problem, as it acts as a last line of defense for users to prevent them from purchasing a bad game. If a game has a yellow "mixed" rating, users are more likely to think twice when buying the game than when it is labelled with a blue "Overwhelmingly Positive". This effectively means that a publisher will make less revenue on Steam when a game turns out bad or has some sort of controversy attached to it.
However, I do have to mention that reviews can have a positive effect on the sales of a game -- namely if the review consensus is positive. As such it only makes sense
why Epic is working on an opt-in review system. Publishers who are known to release bad/controversial games will want to turn reviews off, while publishers who produced a good, non-contentious game will turn them on. This system is made with only the interests of the developers/publishers in mind, not with those of the customer.
Similarly, every game on Steam automatically receives a discussion hub, which in turn requires moderation, and serves as an outlet for people to ask questions, report bugs, share their experiences or express their approval or dissent. By not having a discussion board, the developers/publishers won't have to spend time, money and effort on having someone moderate it, and moreover they don't have to worry about a shitstorm brewing in their own back yard.
That is why Epic described discussion forums as "toxic", and it's why they declared "review bombing" to supposedly be such a big problem (it isn't). They are using these contentious talking points to disguise blatant anti-consumer actions. They hired the guy who made "Steam Spy" after all, who collected data on how customers behave on Steam for many years prior to the launch of the Epic Store. They know exactly why they're doing these things, and it's not what they claim to gaming outlets like Kotaku.
MusicallyInspired, on 25 February 2019 - 09:29 PM, said:
Geez they just started. Steam took years to get to the level of functionality it has now. GOG too. I'm not expecting Epic to break any records right out of the gate like this. But I expect it to grow and give Steam a run for its money over time. If it doesn't meet my expectations, then fine. I'm not saying it's going to happen. I just would very much want it to happen.
I don't know what you're talking about with the rest of your post, maybe you weren't talking to me specifically. All I'm saying is I'd like Epic to do well to get Valve out of its complacency that it's been wallowing in for years now.
Epic didn't have to launch the platform in its current state. They could have added many of the features already present on the Steam or GOG store long before it was made public. They had all the time in the world, since Fortnite is making insane cash, so there's absolutely no time pressure. It was a deliberate choice to have a simplistic barebones store without many features beyond offering the publishers a deal they can't refuse. They have even said so on multiple occasions.
Any hopes that Valve's service could improve as a result of this are entirely misplaced, because as already mentioned, the main point of competition isn't the users, but rather the developers. The only way for Valve to compete in this area would be by hurting themselves (less share in revenue) or hurting their users (opt-in reviews & forums) -- the latter of which could actually damage their customer relations, the one advantage Valve still has over Epic. (and even those are rapidly eroding away, thanks to their recent conduct and decisions, i.e. Artifact, censorship of Japanese H-games, Greenlight, the handling of HL3, TF2, CS:GO etc.)
Epic may still add some customer-friendly options to their store eventually -- but only if their addition has a tangible benefit to attracting users to their store, and only if these options do not stand in conflict with the interests of the publishers. Perhaps, if their ploy to draw developers away from Steam using exclusivity deals doesn't work out as well as they hoped, they will start to invest more on pro customer services.
But even with that, I can still see some other reasons why the Epic Store is bad news:
- Steam isn't the only one affected, GOG is also a competitor in the market, and since DRM-free games are not exactly a popular thing amongst publishers, you can forget that feature ever making it to the Epic Store.
- The Epic store's EULA is shady at best and malicious at worst. Take this section for instance:
Quote
4.User Generated Content
Any content that you create, generate, or make available through the Epic Games store application shall be “UGC”. You hereby grant to Epic a non-exclusive, fully-paid, royalty-free, irrevocable, perpetual, transferable, and sublicensable license to use, copy, modify, adapt, distribute, prepare derivative works based on, publicly perform, publicly display, make, have made, use, sell, offer to sell, import, and otherwise exploit your UGC for any purposes, for all current and future methods and forms of exploitation in any country. You may not create, generate, or make available any UGC to which you do not have the right to grant Epic such license. In addition, you may not create, generate, or make available any UGC that is illegal or violates or infringes another’s rights, including intellectual property rights or privacy, publicity or moral rights. Epic reserves the right to take down any UGC in its discretion.
This means that should a service like Steam's "Workshop" to distribute mods ever be implemented in the Epic Store, then anything you publish over this service will automatically become Epic's property, to the point where they could even SELL your mods. Of course, any mod that includes content to which you don't have the rights to (like sprites from a another game, Shadow Warrior for instance) would automatically not be allowed on the Epic Store's workshop equivalent. This is a gross overreach, and nowhere near what Steam's EULA states. Steam's EULA, for the record, only permits Valve to use your content for the purposes of promoting Steam, and only for as long as the content is uploaded to the Steam servers -- and nothing else, which is entirely fair given that you are using their services to publish your content.
- The final issue I want to touch on is a bit more sinister. Tencent, a Chinese megacorporation, owns 40% of Epic Games, meaning that they have considerable influence when it comes to decisions. Furthermore, Tencent has shown to bow to the will of the Chinese government on more than one occasion (the most recent being https://techraptor.n...ing-rules-china). Should Epic Games become the market leader in digital distribution platforms, then China will have succeeded in a major powergrab over online communication. Removing forums isn't only in the interest of publishers, but also in the interest of China suppressing dissenting opinions. So by supporting the Epic Store, not only do you support anti-consumer practices, but you also support a major expansion of China's sphere of power.
I'm gonna say this as discretely as I can -- if you buy things from the Epic Store, you are fucking yourself over. And the only party that can prevent Epic's strategy from working out are the consumers themselves. Boycott Epic, and don't buy any of the games they offer on their store. Even if they do at some point engage more in customer friendly actions, do not fall for it, as they are still owned in large by Chinese investors. You can only lose here.